Dealing with difficult people in professional life

Rajan Srivastava

Digital strategist | Scrum Master | Project Manager| Product Manager In India
Conflict Resolution

If our personality is what defines us according to what we are and our types of behavior, the difficult personality is the one that constantly generates frustration and conflicts with work colleagues. Employees with difficult personalities are characterized by unpleasant traits or psycho rigidity that leads to social maladjustment and pathological behavior. These attitudes lead to different levels of relationship friction and performance issues in organizations. It is therefore easy to understand that in a team, the difficult personality quickly becomes a contaminating element that affects the well-being of others and the productivity of all. For example, a person who accepts no responsibility for his or her decisions and mistakes and who constantly makes others feel guilty will create a climate of conflict and anxiety within a team and will waste a lot of time in misunderstandings, management of unnecessary frustrations, and will cause great loss of work resources and productivity time.

Furthermore, In professional life, people do not always have the autonomy to choose who they work with. From one day to the next, they can “win” a colleague who soon turns out to be a true suitcase with no strap. Therefore, learning how to deal with difficult people is the best way to prevent them from compromising your professional development. Anyone who buys the fight with these individuals has a lot to lose as it could end up being harmed within the company. The ideal option is to look around the situation and maintain productivity even with someone of difficult treatment.

keys to dealing with difficult people at work

Having to work on a daily basis with a partner who only offers problems, who is not able to work as a team or who spends much of his time complaining may be one of the most difficult problems to cope with in the workplace. In order for you to successfully overcome this situation, its best to equip yourself on how to effectively deal with difficult people at work.

Also, regardless of the position of employment that you occupy, you will always have to deal with difficult people who may end up harming the work environment. While almost all companies usually have a certain policy for conflict management and dispute resolution, ensuring that this situation does not become a more serious problem will depend largely on yourself. With the objective that you manage to overcome this problem in a good way, below are some tips that can be very useful to deal with difficult people in the workplace :

Sense Your responsibility:

The first step is to recognize that you are not a victim of the situation or the problematic person, if you take a position of blaming others for what happens to you it is likely that you feel overwhelmed and confused about how to act towards the other person. Faced with this situation, its best to ask yourself these questions: why do I feel this way? Is it a problem of mine because of how I feel or is it a problem with the other person? These answers will help you understand the role your reaction is playing in this situation.

Do not make a story gossip:

Sharing with other colleagues, the story about what happened with that particular colleague may be therapeutic, but in the workplace, this exchange will be more toxic than useful. This is because horizontal communication within a company can often become a broken phone out of control. It is best to keep the reservation and if someone asks about what happened, be honest and accept that there is a conflict, but you prefer not to talk about it at work.

Find a solution:

Before making a final decision about the situation, it is best that you investigate all possible solutions to deal with your conflicting partner. The best alternatives are: try to repair any problem with that colleague or develop a new relationship with another partner that is not harmful to your performance or productivity at work.

Talk directly with the person:

After analyzing all the possible solutions, look for an instance in which you can talk to your difficult partner in private. At the time of the talk, you must take responsibility for all your words, therefore, speak in terms of “I” and not “you”; This use of language is one of the simplest changes you can make to generate greater confidence.

Keep track of your conversations:

In each instance you have with this person, it is best to take notes about the date, the time, as well as the topic of conversation. This resource will allow you always to be clear about what was talked about, which will help you to prevent future conflicts.

Monitoring of Policies and Procedures:

Many companies have systems and policies to resolve conflicts and know how to deal with difficult people at work. In addition to the information that this documentation can provide you, this kind of procedures generally involves the intervention of a superior, responsible for mediating between you. Resorting to this resource will guarantee the integrity of your own values and those of your employer.

Learn from experience:

Regardless of the outcome, you must understand that each situation brings with it a lesson that we can learn. Whether you improve your ability to solve problems or your ability to recover, you can always get some positive learning from all the experience.


Conclusion :

Over the course of your career, you’ve probably come across different types of people that are uncomfortable with friendly dialogues and welcoming behavioral patterns. As a result, coping well at work with these people around is not always easy. However, there are some good strategies for dealing with difficult people and making everyday life lighter at work as highlighted above.

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